Frequently Asked Questions

You can browse our collection on our website and contact us directly to place an order. We accept orders via our contact form, email, or phone. Our team will guide you through the process and confirm your purchase.

We accept bank transfer, credit card payments, and in-person payments at our Parnell workshop. For custom orders, we may require a deposit before beginning work.

Please contact us as soon as possible if you need to modify or cancel your order. For ready-made pieces, we can accommodate changes before shipping. Custom orders may have different terms depending on production stage.

Within New Zealand, standard shipping takes 2-4 business days. Express shipping is available for 1-2 day delivery. International orders typically take 7-14 business days depending on destination.

Yes, we ship worldwide. International shipping costs are calculated based on destination and package weight. We provide tracking for all international shipments.

All accessories are carefully packaged in eco-friendly materials with protective padding. Each piece comes in a reusable cotton pouch, perfect for storage and travel.

Absolutely! You're welcome to collect your order from our Parnell workshop. Please contact us to arrange a convenient pickup time.

Yes! We love creating custom pieces. Share your ideas with us through our contact form or by visiting our workshop. Our artisans will work with you to design something unique.

Custom orders typically take 2-4 weeks depending on complexity. We'll provide a timeline estimate after discussing your design requirements. Rush orders may be accommodated for an additional fee.

Please provide design inspiration, preferred materials, colors, size requirements, and any meaningful elements you'd like incorporated. Reference images are helpful but not required.

We accept single custom piece orders. For bulk custom orders (gifts, events, etc.), please contact us for special pricing and timeline arrangements.

Each piece comes with specific care instructions. Generally, store accessories in the provided pouch, avoid contact with water and chemicals, and clean gently with a soft cloth. Visit our Materials Guide for detailed care tips.

We accept returns of unworn items within 14 days of receipt. Items must be in original condition with packaging. Custom orders are final sale. Please see our Return Policy page for complete details.

Yes, we offer repair services for pieces purchased from designerdesigner. Contact us to discuss the repair needed and we'll provide a quote. Minor repairs may be complimentary.

Please contact us immediately with photos of the damage. We will arrange a replacement or full refund at no additional cost to you.

Our workshop is located at 241 Parnell Road, Parnell, Auckland 1052, New Zealand. We welcome visitors, please contact us to arrange a visit.

Yes! We offer complimentary gift wrapping with a handwritten note. Simply mention your gift wrapping request when placing your order.

We occasionally host jewelry-making workshops. Follow us or contact us to learn about upcoming workshop dates and registration.